Name: Best Western Priory Hotel
Address: Tollgate, Bury St. Edmunds, Suffolk, IP32 6EH
Price range: US$56+
Rating: 8.1

Best Western Priory Hotel Bury St. Edmunds Exterior photo

Best Western Priory Hotel Bury St. Edmunds Room photo

Key details

About the Hotel

Tollgate, Bury St. Edmunds, IP32 6EH

Close to the centre of Bury St Edmunds

Very good

7.6

7.4

/10

3.8

3.5

Loved by Best Western Priory Hotel guests

Wonderful team

Experienced staff

Garden views

Delicious food

Clean room

Excellent service

Cons

The hotel entrance can be difficult to locate at night due to poor lighting.

Dining facilities may have limited availability from late November through December.

Select your room type

Best Western Priory Hotel offers a variety of rooms including double rooms, family rooms, and suites with breakfast, free cancelations, and special deals

Superior Double Room Non-Smoking
2 persons
140 sq. feet
1 Double bed
room details
Classic Single Room
2 persons
130 sq. feet
1 Single bed
room details
Classic Twin Room
2 persons
140 sq. feet
2 Single beds
room details

Show all rooms

Room Rates & Availability Calendar

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Facilities

Best Western Priory Hotel offers amenities for your comfortable stay and unforgettable experiences

Facilities: Very good

7.7/10Review score

General

No smoking on site
Parking
24-hour reception
Express check-in/ -out
Pets allowed
Rooms/ Facilities for disabled
Wheelchair access
24-hour security
Luggage storage
Allergy-free rooms
Smoke detectors
Electric vehicle charging station
Fire extinguishers
Key card access

Sports & Fitness

Golf course

Services

Room service
Housekeeping
Laundry
Dry cleaning
Welcome drink

Dining

In-room breakfast
Restaurant
Bar/ Lounge area
Picnic area/ Tables
Packed lunches
Special diet menus

Business

Meeting/ Banquet facilities
Fax/Photocopying

Children

Cots
Board games
Children's menu

Facilities for people with disabilities

Toilet for disabled
Bathroom for disabled

Spa & Leisure

Garden area
BBQ facilities
Leisure/ TV room

Room features

Free Wi-Fi in rooms
Heating
Terrace
Garden furniture
Tea and coffee facilities
Trouser press

Media

Direct dial telephone

Best Western Priory Hotel Location

Tollgate, Bury St. Edmunds, IP32 6EH

Map view

City landmarks

Landmark

Abbey Gardens

1.3 mi

Church

St Edmundsbury Cathedral

1.4 mi

Landmark

The Apex

1.3 mi

Museum

Moyse's Hall Museum

1.2 mi

Amusement Park

CurveMotion

4500 ft

Landmark

The Abbey

1.4 mi

Church

Church Of St Martin

3200 ft

Landmark

Bury St Edmunds Boer War Memorial

1.1 mi

Landmark

Hidden Gardens of Bury

4900 ft

Landmark

St George

3500 ft

Church

St Mary's Church

1.3 mi

Landmark

Lancaster Gospel Hall

2400 ft

Landmark

Hospital of St Saviour

2800 ft

Landmark

Northumberland Avenue Methodist Church

2900 ft

Landmark

The Woolpack

3000 ft

Museum

Suffolk Regiment Museum

1.4 mi

Nearby

Lancaster Gospel Hall

2400 ft

Hospital of St Saviour

3200 ft

St George

3500 ft

Restaurants

Tollgate

900 ft

142 Fornham Road

Costa

4900 ft

Tesco

Rockers Cafe

4500 ft

Lamdin Road

Lime Indian Takeaway

5200 ft

13 St. Olaves Precinct St Olaves Road

Hilltop Cafe

4800 ft

Rougham Hill

Explore Bury St. Edmunds

Local Highlights

Moyse's Hall Museum

25 minutes walking

History enthusiasts will appreciate this museum, showcasing local artifacts and art. Offers guided tours on weekends.

St Edmundsbury Cathedral

25 minutes walking

A stunning architectural site featuring a beautiful interior and serene gardens. Free admission, with concerts occasionally held.

The Apex

25 minutes walking

A vibrant arts venue hosting concerts, theater, and community events. Check the calendar for upcoming performances.

Nowton Park

14-minute drive

This expansive park features walking trails and a children's play area. Ideal for a family picnic or leisurely stroll.

CurveMotion

17 minutes walking

An indoor activity center featuring trampolining, climbing walls, and fitness classes. Perfect for thrill-seekers.

Yoga Studio

10-minute drive

A tranquil studio offering various classes, perfect for relaxing and rejuvenating during your stay.

Tollgate

4 minutes walking

A cozy eatery with hearty British dishes and a warm atmosphere. Reservations recommended on weekends.

Lime Indian Takeaway

19 minutes walking

Offers a delicious array of authentic Indian flavors. Great for takeout, with vegetarian options available.

The Old Cannon Brewery

15 minutes walking

A local brewery with a gastropub vibe. Known for craft beers and traditional pub fare; outdoor seating available.

The Apex

25 minutes walking

A premier venue for live music and performances. Family-friendly events are regularly scheduled.

Bury St Edmunds Cinema

5-minute drive

Screens the latest films in a cozy setting. Offers discount tickets on certain days for families.

Getting around

City Centre
Bury St. Edmunds 18 min · 5000 ft
Airports
Cambridge (CBG) 63 min · 25.9 mi
London Stansted (STN) 119 min · 49.3 mi
Train
Bury St Edmunds Railway Station 11 min · 3000 ft
Bus
Bus stop 3 min · 700 ft

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Property information and rules

Check-in

from 15:00-23:59

Check-out

until 11 am

Internet

Wireless internet is available in the hotel rooms for free.

Breakfast

The hotel offers a full breakfast at the price of GBP 12.95 per person.

Children & extra beds

There are no cots provided in a room.

Pets

Pets are allowed on request.

Year renovated:

2009

Number of rooms:

Reviews and Ratings

Feedback about Best Western Priory Hotel from previous guests about their experience.

Review summary

Based on recent reviews

The Best Western Priory Hotel is often praised for its spacious rooms, some situated in a quiet courtyard setting, and several offering pleasant garden views. Many guests appreciate the convenient free parking and find the location allows for an easy walk into the town centre. Breakfast is generally well-received, though locating the breakfast area has occasionally been mentioned as a minor challenge. Furthermore, some rooms feature desirable extras such as jacuzzi baths, sweets, biscuits, and herbal teas.

Review score

Based on 4 verified reviews

8.1 /10

Great

100%

Recommend

Staff

8.7/10

Free Wi-Fi

8.4/10

Facilities

7.7/10

Value for money

7.8/10

Pros

Friendly staff

Comfortable bed

Great breakfast

Nice gardens

Cons

Dated features

Abrupt manager

aaron from united kingdom

Family with children

family room double single beds

3 nights in November 2025

Reviewed: January 26, 2026

8.5/10

excellent experience!

varied choices large room proactive staff

the breakfast had so many choices. the large room had a nice view, and it was near my son's room (just as i asked!). i found many refreshments. the staff acted proactively and helpfully. the lovely white towels added a touch of luxury.

The bathroom really needed a revamp. I saw loose tiles and chipping paint.

Service

9/10

the staff was very friendly. i could tell they wanted to make sure i felt welcome. their helpfulness.

Facilities

8/10

the outdoor area featured a well-kept attractive garden with plentiful seating. good parking was available too. i especially liked the attractive, plentiful outdoor seating and tables.

0 Helpful

Samantha from United States

Family with children

Classic Twin Room

3 nights in October 2025

Reviewed: January 01, 2026

6/10

clean room good bed toilet roll holder maintenance issue

The room I occupied was clean and its bed good.

The toilet roll holder was away from the wall and I saw it needed fixing. This oversight detracted from the room's overall presentation. It seemed like a minor maintenance issue was neglected.

0 Helpful

Zoe from Greece

Family with children

Family Room Double Single Beds

3 nights in November 2025

Reviewed: December 28, 2025

9/10

immaculate room plush towels ample parking

the room was immaculate it was also very large and well equipped including an iron. the bed was comfortable the bathroom had plenty of plush towels. plenty of parking was available at the hotel.

the online check in did not work at all for me.

0 Helpful

Samuel from United Kingdom

Business traveller

Superior Double Room

3 nights in October 2025

Reviewed: December 19, 2025

8.7/10

Excellent Amenities and Service

free parking helpful staff good selection quiet drink

I found the free parking convenient. The hotel features a nice bar area. I enjoyed a quiet drink there. The staff was very helpful and always available. Breakfast offered a good selection of food options.

The room was a bit far from the reception desk.

Location

9/10

The hotel is situated a little outside the town center. Taxis are readily available. I noticed bus stops nearby, providing convenient access to various locations. The grounds were beautiful. Though the parking was free.

Dining

9/10

The Sunday carvery featured generous meat portions and many vegetable choices. I found the garden room to be a perfect setting for lunch. The restaurant staff was attentive.

Rooms

8/10

My room was spacious with tea making facilities and nice biscuits! The bed was very comfortable. The bathroom had nice hot water. The provided towels were plush. I felt refreshed after my stay.

0 Helpful

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