Name: Best Western Melbourne City
Address: 16 Spencer Street, Melbourne, Victoria, 3000
Price range: US$49+
Rating: 8.1

Best Western Melbourne City Interior photo

Best Western Melbourne City Exterior photo

Key details

About the Hotel

16 Spencer Street, Melbourne, 3000

Steps from SEA LIFE Melbourne Aquarium

Great

8.0

/10

3.9

3.5

Loved by Best Western Melbourne City guests

Comfortable bed

Friendly staff

Well-equipped room

Best Western Melbourne City - A budget-friendly hotel in Collins Street with rooftop sundeck and free Wi-Fi

Best Western Melbourne City is a 3-star, 114-room hotel spread across four storeys, offering affordable accommodation in Collins Street, Melbourne's hub for fashion, dining, and entertainment. Rooms range from compact Shoebox options for solo travelers to Courtyard Rooms with outdoor spaces, all featuring air conditioning, free Wi-Fi, and flat-screen TVs. The hotel's Stubby Café Bar & Restaurant serves breakfast, lunch, and dinner, while the rooftop sundeck provides a private terrace for relaxation. Located within walking distance of Marvel Stadium, Melbourne Convention and Exhibition Centre, and Southern Cross Station, the property is also near free tram services for easy city access.

Pros

The rooftop sundeck offers a private outdoor space with city views.

Free Wi-Fi is available throughout the property.

Stubby Café Bar & Restaurant provides all-day dining options.

Proximity to Collins Street's shopping, dining, and entertainment venues.

Courtyard Rooms include small outdoor areas for added comfort.

Cons

Some rooms, like the Shoebox option, are compact and may feel cramped.

The rooftop apartment requires climbing 21 steps, which may not suit all guests.

Select your room type

Best Western Melbourne City offers a variety of rooms including double rooms, family rooms, and suites with breakfast, free cancelations, and special deals

Courtyard Room
2 persons
165 sq. feet
1 Queen-size bed
Air conditioning
Heating
room details
Standard King Room
2 persons
185 sq. feet
1 King-size bed
Air conditioning
Heating
room details
Matchbox Single Room
2 persons
100 sq. feet
1 Single bed
Air conditioning
Heating
room details

Show all rooms

Room Rates & Availability Calendar

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Facilities

Best Western Melbourne City offers amenities for your comfortable stay and unforgettable experiences

Facilities: Very good

7.9/10Review score

General

No smoking on site
Wi-Fi
Parking
Safe deposit box
24-hour reception
Express check-in/ -out
No pets allowed
Rooms/ Facilities for disabled
24-hour security
Luggage storage
Lift
Smoke detectors
Fire extinguishers
Key card access
Key access

Services

Laundry
Tours/Ticket assistance

Dining

Restaurant

Business

Fax/Photocopying

Spa & Leisure

Sun terrace

Room features

Air conditioning
Heating
Mini-bar
Patio
Terrace
Garden furniture
Tea and coffee facilities
Ironing facilities

Bathroom

Free toiletries

Self-catering

Electric kettle
Cookware/ Kitchen utensils

Media

Flat-screen TV
Direct dial telephone
AM/FM alarm clock

Best Western Melbourne City Location

16 Spencer Street, Melbourne, 3000

Map view

City landmarks

Landmark

Eureka Skydeck

3700 ft

Gallery

National Gallery of Victoria

4800 ft

Botanical Garden

Royal Botanic Gardens Victoria

1.5 mi

Stadium

Melbourne Cricket Ground

1.6 mi

Market

South Melbourne Market

1.1 mi

Landmark

Collins Street

2300 ft

Gallery

Arts Centre Melbourne

1.1 mi

Square

Federation Square

4600 ft

Parking area

Docklands Stadium

2600 ft

Landmark

Shrine of Remembrance

1.7 mi

Mall

Block Arcade

3900 ft

Event hall

Melbourne Convention and Exhibition Centre

2600 ft

Landmark

Melbourne Star Observation Wheel

1.4 mi

Landmark

Acmi

4500 ft

Church

St Paul's Cathedral

4200 ft

Landmark

Hosier Lane

4800 ft

Nearby

Aquarium

SEA LIFE Melbourne Aquarium

1000 ft

Museum

Immigration Museum

1900 ft

Museum

Victoria Police Museum

600 ft

Restaurants

Olivier's Cafe

300 ft

16 Spencer St

Cherry and Twigs

500 ft

Shop 1B 555 Flinders Lane

Delhi Streets Indian Street Food

800 ft

22 Katherine Pl

Five66

300 ft

566 Flinders Street

Mini Bar

400 ft

560 Flinders St

Royale Pizza

300 ft

56 Spencer Street

Rex Tremendae

500 ft

547-555 Flinders Lane

Metro Baguette

600 ft

Flinders Street Flinders Street Station

CBD Kebabs

600 ft

546 Flinders St Shop 2

Purple Peanuts Japanese Cafe

700 ft

620 Collins St

Leap's Bakery Cafe

700 ft

535 Flinders Lane

5 and Dime Bagels

800 ft

Katherine Place

Explore Melbourne

SEA LIFE Melbourne Aquarium

4 minutes walking

Marine exhibits with interactive experiences. Ideal for families, featuring daily feeding sessions.

Crown Melbourne

8 minutes walking

Entertainment complex with casinos, restaurants, and shopping. Notable for its nightly fire shows.

Eureka Skydeck

14 minutes walking

Stunning city views from the 88th floor. Offers a thrilling Edge experience, a glass cube extending outside.

National Gallery of Victoria

18 minutes walking

Australia's oldest public art museum featuring diverse collections. Free entry on many exhibitions.

Bike Riding along the Yarra River

10 minutes walking

Scenic paths perfect for cycling. Rentals available nearby with various routes for all skill levels.

Wellness at the Spa

8 minutes walking

Relaxation-focused spa offering massages and skincare treatments. Reservations recommended for best experience.

Olivier's Cafe

1 minute walking

Charming cafe known for great coffee and breakfast options. Perfect for quick bites or casual meetings.

Delhi Streets Indian Street Food

3 minutes walking

Casual Indian eatery showcasing street food classics. Enjoy vibrant flavors with vegetarian-friendly options.

Melbourne Convention and Exhibition Centre

10 minutes walking

Hosts various events including expos and conferences. Art and culture hosted, with family-friendly options.

Federation Square

17 minutes walking

Cultural precinct with live music, art galleries, and restaurants. Ideal for all ages, hosting seasonal events.

Getting around

City Centre
Melbourne 11 min · 3000 ft
Airports
Essendon Fields (MEB) 26 min · 10.6 mi
Tullamarine (MEL) 36 min · 14.9 mi
Train
Southern Cross Station 6 min · 1700 ft

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Property information and rules

Check-in

from 15:00-23:59

Check-out

until 11 am

Internet

Wireless internet is available in the entire hotel for free.

Breakfast

The hotel offers a full breakfast at the price of AUD 28.5 per person.

Children & extra beds

There are no cots provided in a room.

Pets

Pets are not allowed.

Languages

English, Spanish, Chinese, Hindi

Year renovated:

2012

Number of floors:

Number of rooms:

114

Former name

Explorers Inn - Melbourne/Pensione Boutique Hotel Melbourne

Reviews and Ratings

Feedback about Best Western Melbourne City from previous guests about their experience.

Review summary

Based on recent reviews

Guests frequently appreciate the hotel's proximity to Southern Cross station and the tram line, making it easy to reach attractions like the MCG. Many find the rooms well-equipped, and some are surprised by their size, especially considering the central location; the bathrooms, while compact, are generally well-received. The ground floor bar and restaurant are also considered pleasant, and the option to open windows instead of using air conditioning is valued; however, some guests have noted the view can be of a wall, resulting in limited natural light. Overall, many guests feel they get excellent value for the price, particularly during the off-season.

Review score

Based on 4 verified reviews

8.1 /10

Great

100%

Recommend

Location

9.3/10

Staff

9.1/10

Facilities

7.9/10

Cleanliness

8.4/10

Pros

Clean rooms

Ideal location

Friendly staff

Comfortable beds

Nice food

Cons

Moldy floor

Amy from Australia

Couple

Courtyard Room

3 nights in November 2025

Reviewed: February 01, 2026

9.0/10

Really good City Stay

easy access coffee amenities early check

The location provided easy access to transportation. The room included coffee and tea amenities (a lovely touch). I was able to check in earlier than expected, very convenient.

The train noise was noticeable at night, somewhat disrupting sleep.

Location

9/10

The hotel is near many transport options. It is just a short walk from Southern Cross Station, with trams right outside (ideal for exploring the city). A convenience store on the corner adds to the accessibility.

Rooms

8/10

The room had an iron and a hairdryer. The space had reasonable cleanliness. The shower door in my room was narrow, at about 350mm. The room offered necessary amenities.

Facilities

10/10

The hotel has a place for meals and drinks on the ground floor. The staff were friendly and helpful. The reception is manned 24 hours, offering reassurance for late arrivals (I arrived late).

0 Helpful

Shane from Australia

Single

Standard Trio Room

3 nights in November 2025

Reviewed: January 15, 2026

8.5/10

Really good Location and Service!

convenient location handy store spacious room

the location proved convenient with easy access to the train station. a 7-eleven right downstairs was so handy for quick snacks and drinks. i got upgraded to a king room and this provided ample space and wonderful daylight due to large windows.

i noticed that the bathroom entrance was a slight tripping hazard, but i resolved this issue by placing the bath mat over it. this solved the problem.

Dining

9/10

there is a bar and a restaurant located on the ground floor, this offers a great atmosphere and convenient options. the nearby 7-eleven also provides many choices for snacks and beverages throughout the day.

Rooms

8/10

My room featured a comfortable bed and a great shower. i had a king room. It was spacious. the provided kettle and fridge were useful . I liked having them available

0 Helpful

Louise from France

Single

matchbox single room

3 nights in October 2025

Reviewed: November 01, 2025

6/10

tiny bathroom train noise

the location was great, a short walk to everything i needed.

The bathroom was tiny. It was hard to move around in there, and the shower was so small. also, the noise from the trains at night was constant, we could hear them rumbling, it made it hard to sleep. the noise insulation wasn't great either. We heard everything from the hallway.

0 Helpful

Laurie from Australia

Single

Standard Trio Room

3 nights in August 2026

Reviewed: October 03, 2025

9.0/10

Wonderful City Stay

helpful staff quiet room great service central location

Selma was so kind and helpful. She went out of her way to check me in early after long travel days. I very much appreciated the quiet room I had. The staff were friendly and provided great service . The location is near a tram station and various shops, a convenience I valued greatly.

The shower's glass door was narrow. Entering the small cubicle required a sideways step.

Location

9/10

The hotel's location is convenient. It offers easy access to transportation and nearby attractions. A tram station is just a short walk away, allowing quick travel to other parts of the area. Several shops and dining options are also easily accessible from the hotel.

Service

10/10

The staff demonstrated friendliness and helpfulness. Selma stood out with her kindness and willingness to assist. Her early check-in offer was a generous gesture. The provision of prompt assistance contributed positively to my overall stay.

Dining

8/10

An in-house bar and food option provides convenience seeking refreshments or meals. The cafe offered great food that I enjoyed. The availability of these dining options within the hotel simplified meal planning.

0 Helpful

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