What is the check-in and check-out policy at Best Western Melbourne City?
Check-in is available from 15:00 and check-out is by 11:00.
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Best Western Melbourne City, Melbourne
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Key details
About the Hotel
16 Spencer Street, Melbourne, 3000,
- Steps from SEA LIFE Melbourne Aquarium
Great
8.0
8.0
3.9
3.5
Best Western Melbourne City - A budget-friendly hotel in Collins Street with rooftop sundeck and free Wi-Fi
Best Western Melbourne City is a 3-star, 114-room hotel spread across four storeys, offering affordable accommodation in Collins Street, Melbourne's hub for fashion, dining, and entertainment. Rooms range from compact Shoebox options for solo travelers to Courtyard Rooms with outdoor spaces, all featuring air conditioning, free Wi-Fi, and flat-screen TVs. The hotel's Stubby Café Bar & Restaurant serves breakfast, lunch, and dinner, while the rooftop sundeck provides a private terrace for relaxation. Located within walking distance of Marvel Stadium, Melbourne Convention and Exhibition Centre, and Southern Cross Station, the property is also near free tram services for easy city access.
Pros
The rooftop sundeck offers a private outdoor space with city views.
Free Wi-Fi is available throughout the property.
Stubby Café Bar & Restaurant provides all-day dining options.
Proximity to Collins Street's shopping, dining, and entertainment venues.
Courtyard Rooms include small outdoor areas for added comfort.
Cons
Some rooms, like the Shoebox option, are compact and may feel cramped.
The rooftop apartment requires climbing 21 steps, which may not suit all guests.
Select your room type
Best Western Melbourne City offers a variety of rooms including double rooms, family rooms, and suites with breakfast, free cancelations, and special deals
- Courtyard Room2 persons15 sq. feet1 King-size bedAir conditioningHeatingroom details
- Standard King Room2 persons17 sq. feet1 King-size bedAir conditioningHeatingroom details
- Matchbox Single Room2 persons9 sq. feet1 Single bedAir conditioningHeatingroom details
Show all rooms
Room Rates & Availability Calendar
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Check-in/ Check-out
Facilities
Best Western Melbourne City offers amenities for your comfortable stay and unforgettable experiences
General
- No smoking on site
- Wi-Fi
- Parking
- Safe deposit box
- 24-hour reception
- Express check-in/ -out
- No pets allowed
- Rooms/ Facilities for disabled
- 24-hour security
- Luggage storage
- Lift
- Smoke detectors
- Fire extinguishers
- Key card access
- Key access
Guest Parking
- Electric kettle
- Cookware/ Kitchen utensils
Services
- Laundry
- Tours/Ticket assistance
Dining
- Restaurant
Business
- Fax/Photocopying
Spa & Leisure
- Sun terrace
Room features
- Air conditioning
- Heating
- Mini-bar
- Patio
- Terrace
- Garden furniture
- Tea and coffee facilities
- Ironing facilities
Bathroom
- Free toiletries
Self-catering
- Electric kettle
- Cookware/ Kitchen utensils
Media
- Flat-screen TV
- Direct dial telephone
- AM/FM alarm clock
Show more
Best Western Melbourne City Location
16 Spencer Street, Melbourne, 3000,
Explore Melbourne
Explore Melbourne
SEA LIFE Melbourne Aquarium
4 minutes walking
Marine exhibits with interactive experiences. Ideal for families, featuring daily feeding sessions.
Crown Melbourne
8 minutes walking
Entertainment complex with casinos, restaurants, and shopping. Notable for its nightly fire shows.
Eureka Skydeck
14 minutes walking
Stunning city views from the 88th floor. Offers a thrilling Edge experience, a glass cube extending outside.
National Gallery of Victoria
18 minutes walking
Australia's oldest public art museum featuring diverse collections. Free entry on many exhibitions.
Bike Riding along the Yarra River
10 minutes walking
Scenic paths perfect for cycling. Rentals available nearby with various routes for all skill levels.
Wellness at the Spa
8 minutes walking
Relaxation-focused spa offering massages and skincare treatments. Reservations recommended for best experience.
Olivier's Cafe
1 minute walking
Charming cafe known for great coffee and breakfast options. Perfect for quick bites or casual meetings.
Delhi Streets Indian Street Food
3 minutes walking
Casual Indian eatery showcasing street food classics. Enjoy vibrant flavors with vegetarian-friendly options.
Melbourne Convention and Exhibition Centre
10 minutes walking
Hosts various events including expos and conferences. Art and culture hosted, with family-friendly options.
Federation Square
17 minutes walking
Cultural precinct with live music, art galleries, and restaurants. Ideal for all ages, hosting seasonal events.
Getting around
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Property information and rules
Check-in
from 15:00-23:59
Check-out
until 11 am
Guest Parking
Public parking is possible at a location nearby at true.
Internet
Wireless internet is available in the entire hotel for free.
Breakfast
The hotel offers a full breakfast at the price of AUD 28.50 per person per day.
Children & extra beds
There are no cots provided in a room.
Pets
Pets are not allowed.
Languages
English, Spanish, Chinese, Hindi
Year renovated:
2012
Number of floors:
5
Number of rooms:
114
Former name
Explorers Inn - Melbourne/Pensione Boutique Hotel Melbourne
Reviews and Ratings
Feedback about Best Western Melbourne City from previous guests about their experience.
Show moreShow less
Pros
Clean rooms
Ideal location
Friendly staff
Comfortable beds
Nice food
Cons
Moldy floor
Guest reviewsbased on 1757 reviews
Amy from Australia
Couple
Courtyard Room
3 nights in November 2025
|
Reviewed: February 01, 2026
9.0/10
Really good City Stay
easy access coffee amenities early check
The location provided easy access to transportation. The room included coffee and tea amenities (a lovely touch). I was able to check in earlier than expected, very convenient.
The train noise was noticeable at night, somewhat disrupting sleep.
Location
9/10
The hotel is near many transport options. It is just a short walk from Southern Cross Station, with trams right outside (ideal for exploring the city). A convenience store on the corner adds to the accessibility.
Rooms
8/10
The room had an iron and a hairdryer. The space had reasonable cleanliness. The shower door in my room was narrow, at about 350mm. The room offered necessary amenities.
Facilities
10/10
The hotel has a place for meals and drinks on the ground floor. The staff were friendly and helpful. The reception is manned 24 hours, offering reassurance for late arrivals (I arrived late).
0 Helpful
|
Shane from Australia
Single
Standard Trio Room
3 nights in November 2025
|
Reviewed: January 15, 2026
8.5/10
Really good Location and Service!
convenient location handy store spacious room
the location proved convenient with easy access to the train station. a 7-eleven right downstairs was so handy for quick snacks and drinks. i got upgraded to a king room and this provided ample space and wonderful daylight due to large windows.
i noticed that the bathroom entrance was a slight tripping hazard, but i resolved this issue by placing the bath mat over it. this solved the problem.
Dining
9/10
there is a bar and a restaurant located on the ground floor, this offers a great atmosphere and convenient options. the nearby 7-eleven also provides many choices for snacks and beverages throughout the day.
Rooms
8/10
My room featured a comfortable bed and a great shower. i had a king room. It was spacious. the provided kettle and fridge were useful . I liked having them available
0 Helpful
|
Louise from France
Single
matchbox single room
3 nights in October 2025
|
Reviewed: November 01, 2025
6/10
tiny bathroom train noise
the location was great, a short walk to everything i needed.
The bathroom was tiny. It was hard to move around in there, and the shower was so small. also, the noise from the trains at night was constant, we could hear them rumbling, it made it hard to sleep. the noise insulation wasn't great either. We heard everything from the hallway.
0 Helpful
Laurie from Australia
Single
Standard Trio Room
3 nights in August 2025
|
Reviewed: October 03, 2025
9.0/10
Wonderful City Stay
helpful staff quiet room great service central location
Selma was so kind and helpful. She went out of her way to check me in early after long travel days. I very much appreciated the quiet room I had. The staff were friendly and provided great service . The location is near a tram station and various shops, a convenience I valued greatly.
The shower's glass door was narrow. Entering the small cubicle required a sideways step.
Location
9/10
The hotel's location is convenient. It offers easy access to transportation and nearby attractions. A tram station is just a short walk away, allowing quick travel to other parts of the area. Several shops and dining options are also easily accessible from the hotel.
Service
10/10
The staff demonstrated friendliness and helpfulness. Selma stood out with her kindness and willingness to assist. Her early check-in offer was a generous gesture. The provision of prompt assistance contributed positively to my overall stay.
Dining
8/10
An in-house bar and food option provides convenience seeking refreshments or meals. The cafe offered great food that I enjoyed. The availability of these dining options within the hotel simplified meal planning.
0 Helpful
|
Show more reviews
FAQs
About Best Western Melbourne City
What is the distance from Best Western Melbourne City to Essendon Fields airport?
The hotel is located 21 km from Essendon Fields airport.
Are there any nearby attractions to Best Western Melbourne City?
Nearby attractions include Crown Casino (0.5 km), Marvel Stadium (0.5 km), and Melbourne Convention and Exhibition Centre (0.5 km).
What are the main facilities available at Best Western Melbourne City?
The hotel features a fitness room, on-site restaurant, rooftop sundeck, and complimentary Wi-Fi.
What dining options are available at Best Western Melbourne City?
Guests can enjoy meals at the on-site Stubby restaurant, which serves Australian cuisine.
What room amenities can guests expect at Best Western Melbourne City?
Rooms include air conditioning, free cable TV, a small refrigerator, and ironing facilities.
Can guests find breakfast options at Best Western Melbourne City?
Breakfast is available for an additional charge of 28 AUD.
What is the fitness and wellness offering at Best Western Melbourne City?
The hotel features a fitness room for guests to maintain their wellness during their stay.
Which popular restaurants are located near Best Western Melbourne City?
Nearby dining options include Olivier's Cafe, The Grain Store, Cafe Keyif, and Sirocco Restaurant & Bar, all within 0.5 km.
Is there a lift available at Best Western Melbourne City?
Yes, the hotel has a lift for guest convenience across its four storeys.
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