What is the check-in and check-out policy at Heartland Hotel Queenstown?
Check-in is at 14:00 and check-out is by 10:00.
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Heartland Hotel Queenstown, Queenstown
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Key details
About the Hotel
27 Stanley Street, Queenstown, 9197,
- Near Lake Wakatipu
Very good
7.9
8.0
3.5
3.8
Heartland Hotel Queenstown - A Swiss-style chalet hotel with lake and mountain views, shared lobby amenities, and proximity to downtown
Heartland Hotel Queenstown, a 3-star property rated 7.7/10 on Booking.com, offers chalet-style accommodations with views of Lake Wakatipu and The Remarkables mountain range. The shared lobby area connects to Scenic Suites Queenstown and includes The Hillside Brasserie (breakfast/dinner) and The Lobby Bar for all-day dining. Rooms feature balconies, SKY TV, mini fridges, and tea/coffee facilities, with options for family chalets, pet-friendly units, and interconnecting rooms. A five-minute walk leads to downtown's shops and adventure operators like Shotover Canyon Swing (500m), while Skyline Queenstown gondola sits 1km away. The property provides free Wi-Fi, business services, and a fitness center, with limited on-site parking available first-come-first-served.
Pros
Chalet-style rooms offer unique A-frame architecture with lake/mountain views
Shared lobby amenities include a fireplace lounge and two dining venues
Pet-friendly rooms provide dog beds, bowls, and welcome gifts
Walking distance to central shopping district and adventure operators
Complimentary access to fitness center and business facilities
Cons
Limited on-site parking availability
No spa or swimming pool facilities
Select your room type
Heartland Hotel Queenstown offers a variety of rooms including double rooms, family rooms, and suites with breakfast, free cancelations, and special deals
- Deluxe Twin Queen2 persons30 sq. feet2 King Size BedsAir conditioningBalconyroom details
- Superior Queen Twin Single2 persons30 sq. feet2 Single bedsAir conditioningBalconyroom details
- Superior Split King Twin View2 persons30 sq. feet1 King-size bedAir conditioningBalconyroom details
Show all rooms
Room Rates & Availability Calendar
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Check-in/ Check-out
Facilities
Heartland Hotel Queenstown offers amenities for your comfortable stay and unforgettable experiences
General
- Non-smoking rooms
- Wi-Fi
- Parking
- Safe deposit box
- 24-hour reception
- No pets allowed
- Security
- Luggage storage
- Vending machines
- Smoke detectors
Sports & Fitness
- Fitness centre
Guest Parking
- Electric kettle
- Cookware/ Kitchen utensils
Services
- Room service
- Housekeeping
- Laundry
- Dry cleaning
- Tours/Ticket assistance
Dining
- Restaurant
- Bar/ Lounge area
- Outdoor dining area
Children
- Cots
- Children's menu
Spa & Leisure
- Sauna
- Jacuzzi
Room features
- Heating
- Sitting area
- Tea and coffee facilities
- Dining table
- Ironing facilities
Bathroom
- Free toiletries
Self-catering
- Electric kettle
- Cookware/ Kitchen utensils
Media
- Flat-screen TV
- AM/FM alarm clock
Room decor
- Carpeted floor
Show more
Heartland Hotel Queenstown Location
27 Stanley Street, Queenstown, 9197,
Explore Queenstown
Explore Queenstown
Skyline Queenstown
15-minute walk
Ride the gondola for panoramic views; enjoy luge rides and dining options at the summit.
Kiwi and Birdlife Park
15-minute walk
Home to native New Zealand species, this sanctuary offers daily shows and guided tours.
Lake Wakatipu
9-minute walk
Stunning views and relaxation by the lakeside; perfect for walks and picnics.
Shotover Canyon Swing
9-minute walk
Thrilling canyon swing experience with breathtaking scenery; a must for adventure seekers.
G Force Paragliding
14-minute walk
Aerial views of Queenstown while paragliding; a thrilling experience for adventurers.
Southern Lakes Heliski
7-minute walk
Heli-skiing experiences on pristine snow; suitable for seasoned skiers and snowboarders.
Yoga Classes
10-minute drive
Relaxation and rejuvenation options available; local studios offer a variety of classes.
Fergbaker
3-minute walk
Local bakery known for its savory pies and sweet treats; casual ambiance with outdoor seating.
Hell Pizza
6-minute walk
Unique pizza flavors in a vibrant atmosphere; caters to all dietary needs including gluten-free.
Caribe Latin Kitchen
7-minute walk
Colorful restaurant featuring South American dishes; perfect for sharing plates and vibrant flavors.
SKYCITY Queenstown Casino
8-minute walk
Exciting gaming experience with bars and restaurants; hosts regular events and entertainment.
Fear Factory Queenstown
10-minute walk
Haunting attraction combining horror and fun; great for thrill-seekers looking for a scare.
Queenstown Mall
7-minute walk
Shopping and dining hub with local artists; all-ages events often held during weekends.
Getting around
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Property information and rules
Check-in
from 14:00-23:59
Check-out
until 10 am
Guest Parking
Private parking is possible on site for free.
Internet
Wireless internet is available in the entire hotel for free.
Breakfast
A full breakfast is served at the price of NZD 29 per person per day.
Children & extra beds
There are no extra beds provided in a room. There are no cots provided in a room.
Pets
Pets are not allowed.
Languages
English, German, Spanish, Dutch, Portuguese, Japanese, Hindi
Year renovated:
2011
Number of floors:
4
Number of rooms:
81
Former name
Scenic Circle A Line Queenstown
Reviews and Ratings
Feedback about Heartland Hotel Queenstown from previous guests about their experience.
Show moreShow less
Pros
Comfortable beds
Cute staff
Onsite restaurant
Buffet breakfast
Okay location
Cons
Cold room
No view
Dated bathrooms
Guest reviewsbased on 1589 reviews
Steve from Australia
Single
superior king room
3 nights in November 2025
|
Reviewed: January 13, 2026
9/10
fantastic stay!
friendly staff clean room quiet hotel
the staff were friendly and the hotel was quiet. my room was clean. This.
the bathroom looked slightly outdated, needing a bit of an upgrade.
Facilities
9/10
the hotel features a cozy fireplace located in the lobby. breakfast includes a buffet with various choices. the hotel offers easy access to the city center, just a short walk away.
0 Helpful
|
Zoe from United Kingdom
Single
Standard King Room
3 nights in November 2025
|
Reviewed: January 11, 2026
6/10
Acceptable Location, BUT Room Issues
terrible water pressure early entry
The location was close to the city center, about a five-minute walk.
The room was outdated. The shower had terrible water pressure, I could barely wash my hair. One morning, I returned to find someone in my room already. I had not checked out.
0 Helpful
Roger from Canada
Single
Standard King Room
3 nights in November 2025
|
Reviewed: January 04, 2026
8.3/10
Solid Location, Dated Room
great view central location welcome gift
I secured a room with great views of the lake. The location is close to shops and the city center. The staff left a welcome gift of wine in the room, a nice touch.
The bathroom had mold on the walls. The bed was two single beds pushed together. The bedding was not tucked.
Rooms
8/10
The room included a king bed, however it was just two beds put together. The carpet had some stains, and the walls had visible wear and tear. they are clean.
Dining
8/10
Breakfast offers many options, yet quality could improve. The bacon was undercooked and the eggs are overcooked. The coffee machine makes coffee that is not drinkable.
Facilities
9/10
Parking is available, however it operates on a first come first served basis. Guests have to park far from the unit if parking is full. The hotel has a decent hill.
0 Helpful
|
michael from australia
Single
superior king room
3 nights in November 2025
|
Reviewed: December 23, 2025
9.5/10
excellent experience!
downtown area great food fantastic staff good size
The location was near the downtown area! the restaurant offered great food, and the restaurant staff were fantastic. air conditioning in my room operated quietly! i found the room to be a good size. It suited my needs well.
the hotel exterior looked more modern than some of the rooms, and minor updates would .
Rooms
9/10
The room featured a king bed, a tv with cable channels, and a small seating area. complimentary toiletries were provided. The room included a desk and a chair, useful for working.
Location
10/10
The hotel is close to town. This makes it easy to access shops, restaurants, and local attractions. the proximity to the town center greatly enhanced convenience for exploring the area, including walking to various activities.
Service
10/10
Staff members were warm, friendly, and very helpful. they provided quick responses to inquiries. the check-in process was efficient and courteous. The team ensured a smooth start to my stay at the accommodation.
Facilities
9/10
The hotel offers complimentary parking. This is a valuable amenity. breakfast included a variety of options, and the restaurant provided both tasty and convenient meal choices.
0 Helpful
|
John from United States
Single
standard king room
3 nights in November 2025
|
Reviewed: December 16, 2025
9/10
central location free parking spacious room
The location is central. i could walk to most places, and it was convenient. free parking was available, useful. i also found the room to be spacious. It had plenty of room.
The hotel entrance road is surprisingly narrow. It took some maneuvering.
0 Helpful
Oliver from United Kingdom
Single
Standard King Room
3 nights in October 2025
|
Reviewed: November 06, 2025
8/10
Solid Stay Near the Center
ample space king-size bed bathroom lighting town proximity
The room provided ample space for luggage and movement I appreciated the king-size bed. The bathroom had good lighting and adequate counter space. The window provided a partial view of the surrounding area. The hotel's proximity to the town center was a significant advantage.
The parking area was quite small so finding a spot at peak times was difficult
Dining
8/10
The breakfast buffet included both hot and cold items I noticed the coffee machine produced a consistent cup. The selection included pastries, cereals, and fruit with a variety of juices available alongside a simple selection of eggs and sausages.
0 Helpful
|
Show more reviews
FAQs
About Heartland Hotel Queenstown
What is the distance from Heartland Hotel Queenstown to Lake Wakatipu?
The hotel is located 0.5 km from Lake Wakatipu.
Is parking available at Heartland Hotel Queenstown?
The hotel offers free private parking on-site, subject to availability.
What amenities are included in the rooms at Heartland Hotel Queenstown?
Rooms are equipped with a flat-screen TV, free Wi-Fi, tea and coffee making facilities, and ironing facilities.
What dining options are available at Heartland Hotel Queenstown?
The hotel features Peaks Restaurant & Bar, which serves breakfast, dinner, and all-day dining.
What recreational facilities does Heartland Hotel Queenstown offer?
Amenities include a fitness centre, sauna, and hot tub/Jacuzzi.
How far is Heartland Hotel Queenstown from Queenstown Gondola?
It is a 3-minute drive from the hotel to Queenstown Gondola.
Are there any notable attractions near Heartland Hotel Queenstown?
Nearby attractions include the Kawarau Jet (0.5 km) and the Skyline Queenstown (2 km).
What languages are spoken by the staff at Heartland Hotel Queenstown?
The staff primarily speaks English.
What kind of views do the rooms at Heartland Hotel Queenstown offer?
Most rooms offer spectacular views over Lake Wakatipu and the surrounding mountains.
Does Heartland Hotel Queenstown have a bar or lounge area?
Yes, the hotel has a lobby bar with an open fireplace for guests to relax.
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