What is the check-in and check-out policy at Hotel Cielo?
Check-in is at 15:00 and check-out is at 12:00.
Hotel Cielo, Playa del Carmen
Key details
About the Hotel
4 Entre 5Ta. Y 10Ma. Avenida, Playa del Carmen, 77710,
- Near the beach
Great
8.6
8.9
4.8
4.4
Hotel Cielo - A boutique hotel with classical Mexican architecture, rooftop ocean views, and Carboncitos restaurant
Hotel Cielo, a 3-star boutique hotel (8.3/10 on Booking.com), features classical Mexican architecture with handmade ceramic tiles and locally made furniture. Rooms include standard, superior, king with balcony, and family options, all equipped with air conditioning, flat-screen TVs, and authentic decor. The rooftop terrace offers beach chairs, ocean views, and quiet solitude. Carboncitos, the onsite restaurant, serves Yucatan specialties like relleno negro, cochinita pibil, and tikin xic, with tableside flambés for select dishes. Located on 4th Street between 5th and 10th Avenues, Hotel Cielo is a block from the beach and within walking distance of Quinta Avenida (0.5 km) and Los Fundadores Park (0.5 km). The Cancun Airport is accessible via bus (15 USD) or private transfer (1510 MXN for 1-2 people).
Pros
The rooftop terrace provides ocean views and a secluded atmosphere.
Carboncitos restaurant serves authentic Yucatan dishes with generations-old recipes.
Rooms blend traditional Mexican decor with modern amenities like air conditioning and flat-screen TVs.
Proximity to Quinta Avenida and the beach (1 block away).
Airport transfers and bus options simplify arrival.
Cons
The rooftop terrace is exclusive to guests, limiting access for non-staying visitors.
No on-site parking; the nearest options are on 2nd Street and 10th Avenue.
Select your room type
Hotel Cielo offers a variety of rooms including double rooms, family rooms, and suites with breakfast, free cancelations, and special deals
- Double Room2 persons230 sq. feet1 Double bedAir conditioningroom details
- King Room2 persons230 sq. feet1 King-size bedAir conditioningroom details
- Basic Triple Room2 persons250 sq. feet1 Single Bed or 1 Double BedAir conditioningroom details
Show all rooms
Room Rates & Availability Calendar
Check availability and prices for your dates now!
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Check-in/ Check-out
Facilities
Hotel Cielo offers amenities for your comfortable stay and unforgettable experiences
General
- No smoking on site
- Wi-Fi
- Safe deposit box
- 24-hour reception
- No pets allowed
- 24-hour security
- Luggage storage
- Smoke detectors
- Fire extinguishers
- Key access
Guest Parking
- No parking available.
Services
- Paid airport shuttle
- Housekeeping
- Car hire
- Tours/Ticket assistance
- Welcome drink
- Happy hour
Business
- Meeting/ Banquet facilities
Spa & Leisure
- Sun terrace
Room features
- Air conditioning
- Terrace
- Garden furniture
Bathroom
- Free toiletries
Media
- Flat-screen TV
Show more
Hotel Cielo Location
4 Entre 5Ta. Y 10Ma. Avenida, Playa del Carmen, 77710,
Explore Playa del Carmen
Local Experiences
Zona Arqueologica Playa del Carmen
10-minute walk
Impressive Mayan ruins offering a glimpse into ancient civilization, perfect for history enthusiasts.
3D Museum of Wonders
10-minute walk
Interactive 3D art exhibits that create stunning optical illusions and exciting photo opportunities.
Quinta Avenida
5-minute walk
Vibrant shopping street filled with boutiques, cafes, and vibrant street performers to enjoy.
Nuestra Senora del Carmen Catholic Church
10-minute walk
Beautiful church known for its striking architecture and serene atmosphere, ideal for a quiet visit.
Cenote Carwash
6-minute drive
A thrilling cenote offering swimming and snorkeling in clear waters surrounded by lush nature.
Yoga Classes at Playa
15-minute walk
Relaxing yoga sessions on the beach, perfect for all skill levels looking for tranquility.
Jungle Tour Adventures
5-minute drive
Exciting tours including zip-lining and ATV rides through lush jungles and striking cenotes.
Las Brisas
1-minute walk
Charming eatery featuring local seafood delights and tropical drinks in a relaxed atmosphere.
The Roof Bar
1-minute walk
Rooftop bar offering stunning views and cocktail specials, perfect for sunset gatherings.
Mr. Dog Del Caribe
3-minute walk
Casual spot specializing in hot dogs with a Mexican twist, great for quick bites and family-friendly.
Kool Beach Club
19-minute walk
A lively beach club featuring music, cocktails, and water activities for a fun-filled day out.
Jazz Club
10-minute drive
Cozy venue offering live jazz performances, ideal for a romantic night out or casual gathering.
Getting around
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Property information and rules
Check-in
from 15:00-23:59
Check-out
until 12 pm
Guest Parking
No parking available.
Internet
Wireless internet is available in the entire hotel for free.
Children & extra beds
There are no cots provided in a room.
Pets
Pets are not allowed.
Year renovated:
2012
Number of rooms:
18
Former name
Hotel Santa Barbara
Reviews and Ratings
Feedback about Hotel Cielo from previous guests about their experience.
Pros
Central location
Clean rooms
Comfortable beds
Friendly staff
Cons
Street noise
No elevator
Poor air circulation
Guest reviewsShow more reviews
FAQs
About Hotel Cielo
How far is Hotel Cielo from Cozumel International Airport?
The hotel is located 34 km from Cozumel International Airport.
What are the nearby attractions to Hotel Cielo?
Nearby attractions include ADO International Bus Station (0.3 km), Playa del Carmen Maritime Terminal (0.5 km), and Museo Frida Kahlo (0.5 km).
Is there a restaurant on-site at Hotel Cielo?
Hotel Cielo features an on-site restaurant serving traditional Yucatan dishes.
What amenities are available in the rooms at Hotel Cielo?
Rooms are equipped with air conditioning, free Wi-Fi, a flat-screen TV, and private bathrooms.
Is breakfast available at Hotel Cielo?
An American breakfast is available for an additional charge of 15 USD.
Does Hotel Cielo offer an airport shuttle service?
A paid airport shuttle service is available for guests.
What languages are spoken by the staff at Hotel Cielo?
The staff at the hotel speaks English and Spanish.
Is parking available at Hotel Cielo?
Parking facilities are available on the corner of 2nd street and 10th Ave, which is one block from the hotel.
Are there any smoking areas at Hotel Cielo?
Hotel Cielo is a non-smoking property.
What is unique about the dining experience at Hotel Cielo?
The hotel offers a unique dining experience where waiters deliver drinks balanced on their heads.
What is the distance from Hotel Cielo to Playa del Carmen Beach?
The hotel is located just 200 meters from Playa del Carmen Beach.
What are the highlights of Hotel Cielo?
Highlights include a rooftop terrace with ocean views, luggage storage, 24-hour reception, and security.
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