Holiday Inn Express Hotel & Suites Plano West - Frisco By Ihg, Plano

Situated in Plano, 17 km from Historic Downtown Plano, Holiday Inn Express Hotel & Suites Plano West - Frisco by IHG provides an outdoor swimming pool, free private parking, a fitness centre, and a shared lounge. This 3-star hotel delivers a 24-hour front desk, a business centre with A/V equipment and a meeting room, and free Wi-Fi throughout the property. All air-conditioned rooms include a desk, a coffee machine, a fridge, a microwave, a safety deposit box, a flat-screen TV, and a private bathroom with a bath or shower. Guests at Holiday Inn Express can start each day with a buffet or American breakfast. The hotel is 21 km from Preston Center and 25 km from Dallas Love Field Airport, with nearby attractions including the Cavanaugh Flight Museum, Shops at Willow Bend, and Pizza Hut Park and Dr Pepper Ballpark. A state-of-the-art fitness center, an on-site convenience store, and complimentary parking are among the noted features. The property is non-smoking and offers facilities for disabled guests, including wheelchair-accessible units and visual aids like Braille. Holiday Inn Express also provides luggage storage, safety deposit boxes, and electric vehicle charging stations.

Beds are comfortable, with some guests rating them better than those in 5-star hotels.

Staff receive high marks for friendliness and helpfulness, including a front desk employee who offered a wheelchair to a post-surgery guest.

Free breakfast includes gluten-free muffins and bagels, uncommon in many hotels.

Rooms feature plentiful electrical and USB outlets, silent refrigerators, and good lighting options.

Location is close to restaurants, shopping, and a hospital, with a Starbucks across the street.

Back entry doors near the pool do not work with key cards from the outside, requiring guests to walk to the main entrance.

Some guests reported carpet dirtiness that turned socks black after short walks.