Gelnar Upscale Hotel, Medina

Situated in Medina, Gelnar Upscale Hotel offers a complimentary shuttle to Al-Masjid an-Nabawi, free on-site parking, and modern family rooms. The hotel provides free WiFi, a bar, vending machines, and 24-hour front desk service with express check-in/check-out. Each Deluxe Double Room includes a queen-sized bed, seating area, air conditioning, private bathroom, tea/coffee maker, and minibar. Gelnar Upscale Hotel is located 5 km from Al-Masjid an-Nabawi and 13 km from Prince Mohammad bin Abdulaziz International Airport. Nearby attractions include Qiblatain Mosque at 4 km and Mount Uhud at 6 km, with a masjid, restaurant, and shopping mall within walking distance. The hotel features facilities for disabled guests, including auditory guidance, Braille signage, and wheelchair accessibility. Daily housekeeping, room service, grocery deliveries, and laundry services are available to guests. Guest reviews highlight the hotel's cleanliness, spacious rooms, and polite staff. Breakfast items are sourced externally, as there is no on-site restaurant. The shuttle bus to the mosque operates before prayer times with returns after specific prayers, not 24 hours.

Rooms include an emergency cord in the bathroom and tactile signs for accessibility.

The property has fire extinguishers, security alarms, and smoke alarms throughout.

Some guests noted that the shower water pressure is low.

English proficiency among staff is limited, which may pose communication challenges.